ckbd Privacy Policy — Your Data Is Our Responsibility

Section 01

Introduction and Definitions

ckbd ("we", "our", "platform") operates a safe and reliable online casino and betting service for players in Bangladesh. This privacy policy explains how we collect, process, store, and protect your personal information.

By using the ckbd.cam website or accessing our services, you consent to the terms of this privacy policy. Reading this policy will take approximately 8-10 minutes and will help you understand your legal rights.

Definitions

• Personal Information: Any information that can directly or indirectly identify you.
• Processing: Any activity involving the collection, storage, use, transfer, or deletion of data.
• Third Party: Any individual, organisation, or service provider other than ckbd.
• User / You: Anyone who is registered on the ckbd platform or visits the website.

Section 02

What Information We Collect

Information may be collected in various ways when you open an account on ckbd, use our services, or visit the website.

a) Information You Provide Directly

• Full name and date of birth
• Email address
• Documents required for identity verification (national ID card or passport)
• Payment information (bKash, Nagad, Rocket, or Upay number; bank account details)
• Messages you send for contact or support purposes

b) Automatically Collected Information

• IP address and device type
• Browser version and operating system
• Duration of your visit and pages viewed on the website
• Login times and activity logs
• Information obtained from cookies and similar tracking technologies

c) Information Received from Third Parties

• Transaction confirmation data from payment processors
• Risk assessment data received through fraud prevention services

Section 03

Purpose of Data Use

ckbd uses collected information only for specific and legitimate purposes. We process your personal information for the following reasons:

Service Operation and Delivery

• Account registration, verification, and management
• Processing deposit and withdrawal transactions
• Applying bonuses and promotional offers
• Providing technical support and customer service

Security and Compliance

• Identity verification (KYC) and age confirmation
• Prevention of fraud, money laundering, and illegal activity
• Meeting legal obligations
• Adhering to responsible gambling policies

Service Improvement and Communication

• Improving website functionality and user experience
• Conducting analytics of platform activity
• Informing you about relevant offers and updates (if you have given consent)
• Conducting customer satisfaction surveys

Section 04

Sharing Data with Third Parties

ckbd does not sell your personal information for commercial purposes. However, data may be shared with selected third parties in specific circumstances:

Service Partners

We share only the minimum information necessary to provide services with payment processors (bKash, Nagad, Rocket, Upay, and bank partners), technology providers, and security services. These partners are contractually bound to comply with our privacy standards.

Game Providers

Pragmatic Play, Spribe, JILI, and other game providers may process the minimum session data necessary to run games. These providers operate under their own privacy policies.

Legal Obligations

We may be required to disclose information to comply with court orders, directions from regulatory authorities, or other legal requirements.

Section 05

Cookies and Tracking Technologies

The ckbd website uses cookies and similar technologies to improve your experience and ensure the functionality of the platform.

Types of Cookies

• Essential Cookies: Required to maintain login sessions, provide security, and ensure basic functionality. These cannot be disabled.
• Functionality Cookies: Remember your language preferences, layout settings, and other personalisation options.
• Analytics Cookies: Collect anonymous traffic data to help us understand which parts of the website are used most.

Cookie Controls

You can reject non-essential cookies by changing your browser settings. Doing so may cause some features to work in a limited way. Instructions for managing cookies in major browsers can be found in the help section of that browser.

Section 06

Data Protection and Security

ckbd uses industry-standard technologies and processes to protect your information. The key components of our security framework are:

• SSL Encryption: All data transmission between the website and our servers is secured with 256-bit SSL encryption.
• Access Controls: Only authorised personnel can access your information, and only on a need-to-know basis.
• Database Encryption: Sensitive information that is stored is kept in an encrypted format.
• Regular Security Reviews: Regular security audits and vulnerability assessments of our systems are conducted.
• Two-Factor Authentication: Enabling an additional verification layer is recommended to keep your account secure.

In the Event of a Data Breach

If a security breach occurs that may pose a risk to your rights and freedoms, we will notify you and the relevant authorities as quickly as possible. Keep your email address up to date so you receive such urgent communications.

Section 07

Your Privacy Rights

As a user of the ckbd platform, you have the following rights. Contact our support team to exercise these rights.

Right of Access

You have the right to request information about what data we hold about you. We will provide a complete report within a reasonable time.

Right to Rectification

If your profile contains incorrect or incomplete information, you can request a correction. This can be done yourself in account settings or through the support team.

Right to Erasure

In certain circumstances you can request that your personal information be deleted. However, we are obliged to retain information required to meet legal obligations for the specified period.

Right to Restrict Processing

In some cases you can request that processing of your information be temporarily restricted, for example while the accuracy of data is being verified.

Opt-Out from Marketing Communications

If you no longer wish to receive promotional emails or notifications, you can opt out at any time through account settings or via the support team. However, important service-related messages (transaction confirmations, security alerts) cannot be turned off.

Section 08

Data Retention Period

We retain your personal information only for as long as is necessary to fulfil the purpose for which it was collected or to meet legal obligations.

Active Accounts

All information required for service operation will be retained for as long as your account remains active.

After Account Closure

Even after an account is closed or deleted, the following information may be retained for a specified period:

• Financial transaction records — retained for a defined period for legal reasons
• KYC verification documents — as required by regulatory requirements
• Communication logs — retained for a limited period for resolving support-related disputes

Once the designated retention period expires, information is securely and permanently deleted or anonymized.

Section 09

Privacy of Minors

ckbd's services are exclusively for individuals aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21.

An age verification process is conducted at the time of registration. If we are notified that a minor's information has been collected for any reason, we will immediately close that account and delete the relevant data.

If you believe that a minor you know has opened an account on ckbd, please contact us immediately at [email protected].

Section 10

Privacy Policy Changes

ckbd may review and update this privacy policy from time to time. Changes will be published on this page and the "Last Updated" date at the top of the page will be revised accordingly.

In the case of significant changes

For changes that may significantly affect your rights, we will notify you in the following ways:

• A notification will be sent to your registered email address
• A notification will be displayed when logging into the platform
• A brief notice will be placed on the main page of the website

If you continue using the ckbd platform after the changes, you will be considered to have accepted the updated policy. If the changes are not acceptable to you, you may request to close your account.

Section 11

Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact us in the following ways:

We aim to respond to email requests within 30 business days. Complex matters may take additional time, but we will keep you informed at every step.